Fin Analytics

About

Fin Analytics enhances Intercom's built in reporting by providing support managers with crucial data not readily available through Fin. It offers detailed breakdowns of topic failures, identifies knowledge base gaps, tracks performance trends, and delivers weekly summaries. This allows users to pinpoint Fin's weaknesses, understand what requires improvement, and assess the effectiveness of implemented changes. It's designed for customer experience operations teams focused on optimizing Fin's performance, not merely generating reports.