Ortrace

About

Ortrace assists product and engineering groups in identifying user pain points. It consolidates customer feedback and voice data from various origins, including support tickets, Slack, email, Zendesk, Intercom, community forums, and session recordings, into a unified platform. Rather than having information dispersed across multiple systems, Ortrace analyzes it collectively to reveal trends, product obstacles, and repeated problems. This enables teams to gain a clear understanding of user requirements and prioritize future development or improvements.