ClaimTrace

About

ClaimTrace is an AI tool designed to accelerate the review of return and dispute claims for ecommerce businesses. By uploading supporting documentation like photos, receipts, and screenshots, the AI comprehensively analyzes the evidence. This analysis results in a confidence score, a recommended course of action such as approval, rejection, or escalation, and a transparent justification for the recommendation. It leverages Amazon Nova multimodal models to efficiently process numerous images within each claim review.